PRIVACY POLICY
Your Privacy & Security Are Important to UsWho we are
Our website address is: https://listowelvisioncare.ca
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
We keep contact form submissions for a 1 year period for customer service purposes, but we do not use the information submitted through them for marketing purposes.
Email marketing opt-in forms
All email marketing opt-in forms used on this site, such as popups, floating bars, inline-forms, and others, require explicit consent from users before adding them to our mailing list.
This is done with either:
- A checkbox that user has to click before opt-in; or,
- Requiring double-optin to your email list
Information gathered is used strictly for that purpose for which it was intended. We do not share the information submitted on an opt-in form with any third parties.
Subscribers to email marketing my unsubscribe at any time by clicking on the unsubscribe link at the bottom of any email.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use MonsterInsights WordPress plugin that provides Google analytics services.
Website users who don’t want their data collected with Google Analytics can install the Google Analytics opt-out browser add-on at: https://tools.google.com/dlpage/gaoptout
Who we share your data with
Your data is shared with:
- Google Analytics: https://policies.google.com/technologies/partner-sites
- AWeber Email Marketing Software: https://www.aweber.com/privacy.htm
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
While laws like the GDPR have “right to erasure,” we are not required to erase records needed for other aspects of our business such as: charges disputed by a customer, tax audition, or for other legal concerns. View Terms of Use >
We keep contact form entries for six months, analytics records for a year, and customer purchase records for ten years.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
GDPR User Data Request: Should you wish to have data access, have data forgotten or data rectfied in comments, posts and our database, please submit a request using the form on this page:https://listowelvisioncare.ca/contact-us/.
Where we send your data
Visitor comments may be checked through an automated spam detection service, such as Askimet: https://automattic.com/privacy/
Additional information
How we protect your data
Users’ data is protected by our SSL Certificate (Strong SHA2 & 2048-bit encryption), SUCURI Security (malware scan and removal), Google Re-Captcha (two-factor authentication), and staff training in data protection.
What data breach procedures we have in place
We are required to report certain types of data breaches to relevant authorities within 72 hours, unless the breach is considered harmless and poses no risk to individual data. However if a breach is high-risk, then we must also inform individuals who are impacted right away.
What third parties we receive data from
We may receive data from:
- Facebook Advertising when using the Facebook pixel placed on ads in Facebook and/or Instagram.
Privacy: https://www.facebook.com/privacy/explanation
Cookies: https://www.facebook.com/policies/cookies/ - Google Analytics
- AWeber Email Marketing Software
What automated decision making and/or profiling we do with user data
No automated decision making occurs on this website.
Industry regulatory disclosure requirements
N/A
What we collect and store
- We store data submitted via forms on our website.
- We will also store comments or reviews, if you choose to leave them.
We’ll use this information for purposes, such as, to:
- Respond to your requests, including appointments, questions, complaints
- Improve information presented on our website
- Send you marketing messages, if you choose to receive them
- Comply with any legal obligations we have
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address, phone number, and any other information submitted through a form on our website.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Website Developers can access:
- Customer information like your name and email address, if a form has been submitted by you.
Our team members have access to this information to book appointments, answer questions, respond to comments, make website improvements, and to better support you.
What we share with others
We share information with third parties who help us track website visitors and form submissions; for example: Google Analytics.; for example: AWeber Email Marketing Software, and Google Analytics.
Our contact information
Contact us by contact form for privacy-specific concerns, such as:
- Getting a copy of your data
- Updating your data
- Deleting your data
Or, should you wish to have data access, have data forgotten or data rectfied in comments, posts and our database, please submit a request using the form on this page: https://listowelvisioncare.ca/contact-us/.